Refund Policy

1. Overview

Nova Indaco Pty Ltd aims to provide high-quality digital business management tools. This Refund Policy explains the circumstances under which refunds may be considered and processed.

2. Subscription Refunds

Subscription fees are charged in advance on a monthly or annual basis. If you cancel your subscription, you will not be charged again. Access to paid features will continue until the end of the current billing period. Generally, no partial refunds are provided for the remaining days of a billing period after cancellation.

3. Refund Consideration

Refunds may be considered on a case-by-case basis in situations such as:

• Duplicate or incorrect charges
• Technical issues that prevented you from using the platform for an extended period
• Billing errors on our part

4. How to Request a Refund

To request a refund, please contact us at hello@novaindacoptyltd.com with your account details, the payment reference, and the reason for your request. We will review and respond within 5 to 10 business days.

5. Refund Processing

Approved refunds will be processed back to the original payment method within 5 to 10 business days after approval. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

6. Payment Link Payments

Payments made through payment links for goods or services are between you and the business that issued the payment link. Refunds for these payments must be arranged directly with that business.

7. Contact Us