Privacy Policy

1. Information We Collect

We may collect the following information from customers and users:

• Name and surname
• Business name
• Email address
• Phone number
• Billing and payment information
• Company registration or tax-related information where applicable
• Login and account details
• Usage information relating to how you use the platform
• Any information you voluntarily submit through forms, support requests, or onboarding processes

2. How We Use Your Information

We use your information to:

• Create and manage your NovaBusiness account
• Provide access to our digital business management platform
• Process payments and subscriptions
• Generate invoices, quotes, reports, and business documents
• Communicate important account, billing, and service updates
• Provide customer support
• Improve our website, platform, and customer experience
• Comply with legal, tax, regulatory, and security requirements

3. Payment Information

Payments may be processed through trusted third-party payment providers such as Paystack. NovaBusiness does not store your full card details. Payment processing is handled securely by the authorised payment provider.

4. Sharing of Information

We do not sell your personal information. We may share information only where necessary with:

• Payment processors
• Hosting and technology service providers
• Customer support and operational service providers
• Legal, tax, or regulatory authorities where required by law

All third parties are expected to handle personal information securely and only for the purpose for which it was shared.

5. Data Security

We take reasonable technical and organisational steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.

6. Data Retention

We keep your personal information only for as long as reasonably necessary to provide our services, meet legal requirements, resolve disputes, and maintain business records.

7. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Update your account information
• Request deletion of your information, subject to legal and operational requirements
• Opt out of certain communications

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, analyse website traffic, and support platform functionality. You may disable cookies in your browser settings, but some features may not work properly.

9. Children's Privacy

NovaBusiness is intended for business users and is not directed at children. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us